Return Policy
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Return Policy

Pinnacle Luxuries Return & Exchange Policy

At Pinnacle Luxuries, we stand behind the craftsmanship and quality of every item we offer. Your satisfaction is our top priority, which is why we offer a clear, fair, and hassle-free return and exchange policy — fully compliant with U.S. consumer protection laws and the advertising policies of Google and Facebook.

📦 Return & Exchange Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be:

    • Unused and unworn

    • In original packaging

    • In the same condition as received

  • Final Sale, Clearance, or discounted items are eligible for store credit only.

📧 How to Request a Return or Exchange

All returns must be approved by us via email before shipping any item back. To request a return or exchange:

  1. Email: pinnaclelux2checkout@gmail.com

  2. Subject Line: Return or Exchange

  3. Include:

    • Your full name and order number

    • The reason for the return or exchange

    • Clear photos if the item is defective or damaged

We will review your request and respond within 1–2 business days.

🚚 Return Shipping Instructions

Once your return is approved:

  1. We will provide confirmation via email.

  2. You must send the item to the following return address:

Pinnacle Luxuries
PO Box 227
Liberty Corner, NJ 07938
United States

  1. After shipping your return, email us the tracking number.

    • Subject Line: Approved Return Tracking Number

Please note:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Use a trackable shipping service and retain your receipt. We are not responsible for lost or untracked return packages.

  • For items over $75, we recommend purchasing shipping insurance.

🔄 Damaged or Defective Items

If your item arrives broken or defective:

Once verified, we’ll issue a replacement or a full refund after we receive the returned item.

💳 Refunds

  • Refunds are issued to the original payment method after we receive and inspect your return.

  • Refunds typically process within 3–5 business days after approval.

  • Items purchased with discount codes are only eligible for store credit.

⏳ Late or Missing Refunds?

If you haven’t received your refund:

  1. Check your bank or credit card account again.

  2. Contact your bank or card provider, as processing times may vary.

  3. If the issue persists, contact us at pinnaclelux2checkout@gmail.com with the subject: Return or Exchange

🔁 Exchanges

Exchanges are offered for defective or damaged items only. If you need an exchange for the same item:

  • Email us with photos and details using the subject line Return or Exchange

  • We’ll walk you through the process and provide instructions

🎁 Gift Returns

  • If the item was marked as a gift and shipped directly to you, you’ll receive store credit once the return is received.

  • If the item was not marked as a gift, the refund will go to the original purchaser.

✅ Policy Summary

  • All returns require email approval first

  • Tracking numbers must be emailed after approval using subject: Approved Return Tracking Number

  • Return Address:
    Pinnacle Luxuries
    PO Box 227
    Liberty Corner, NJ 07938

  • We accept returns within 30 days

  • Items must be unused and in original packaging

  • Store credit only for discounted items

If you have any questions, our team is here to help.

📧 pinnaclelux2checkout@gmail.com
Subject Line: Return or Exchange

We’re committed to ensuring every Pinnacle Luxuries purchase exceeds your expectations.